Establishing a set of effective and feasible service standards is the basis for enterprises to carry out service work. It is also the premise for enterprises to provide quality service to customers. With the service standard can make enterprises and employees to carry out the service work on the basis of ensuring the stability of the company's service. At the same time can also make customers in the use of our services at ease, can make customers to the company's services play a supervisory role. Therefore, the development of high quality, efficient, feasible service standards, to improve the company's services, enhance competitiveness has a very important role.
Glossary of Marine terminology
A/W 全水路 All Water ANER 亚洲北美东行运费协定 Asia NorthAmerica EastboundRate B/L 海运提单 Bill of Lading B/R 买价 Buying Rate BAF 燃油附加费 Bunker AdjustmentFactor C&F 成本加海运费 COST AND FREIGHT C.C 运费到付 Collect C.S.C 货柜服务费 Container Service Charge C.Y. 货柜场 Container Yard C/(CNEE) 收货人 Consignee C/O 产地证 Certificate of Origin CAF 货币汇率附加费 Currency Adjustment Factor CFS 散货仓库 Container Freight Station CFS/CFS 散装交货(起点/终点) CHB 报关行 Customs House Broker CIF 成本，保险加海运费 COST，INSURANCE，FRIGHT CIP 运费、保险费付至目的地 Carriage and Insurance Paid To COMM 商品 Commodity CPT 运费付至目的地 Carriage Paid To CTNR 柜子 Container CY/CY 整柜交货(起点/终点) D/A 承兑交单 Document Against Acceptance D/O 到港通知 Delivery Order D/P 付款交单 Document Against Payment DAF 边境交货 Delivered At Frontier DDC 目的港码头费 Destination Delivery Charge DDP 完税后交货 Delivered Duty Paid DDU 未完税交货 Delivered Duty Unpaid DEQ 目的港码头交货 Delivered Ex Quay DES 目的港船上交货 Delivered Ex Ship Doc# 文件号码 Document Number EPS 设备位置附加费 Equipment Position Surcharges Ex 工厂交货 Work/ExFactory F/F 货运代理 Freight Forwarder FAF 燃料附加费 Fuel AdjustmentFactor FAK 各种货品 Freight All Kind FAS 装运港船边交货 Free Alongside Ship FCA 货交承运人 Free Carrier FCL 整柜 Full Container Load Feeder Vessel/Lighter 驳船航次 FEU 40‘柜型 Forty-Foot Equivalent Unit 40’ FMC 联邦海事委员会 Federal Maritime Commission FOB 船上交货 Free On Board GRI 全面涨价 General RateIncrease H/C 代理费 Handling Charge HBL 子提单 House B/L I/S 内销售 Inside Sales IA 各别调价 Independent Action L/C 信用证 Letter of Credit Land Bridge 陆桥 LCL 拼柜 Less Than Container Load M/T 尺码吨(即货物收费以尺码计费) Measurement Ton MB/L 主提单 Master Bill Of Loading MLB 小陆桥，自一港到另一港口 Minni Land Bridge Mother Vessel 主线船 MTD 多式联运单据 Multimodal Transport Document N/F 通知人 Notify NVOCC 无船承运人 Non Vessel OperatingCommon Carrier O/F 海运费 Ocean Freight OBL 海运提单 Ocean or original )B/L OCP 货主自行安排运到内陆点 Overland Continental Point OP 操作 Operation P.P 预付 Prepaid PCS 港口拥挤附加费 Port Congestion Surcharge POD 目地港 Port Of Destination POL 装运港 Port Of Loading THC 码头操作费(香港收取) Terminal Handling Charges TTL 总共 Total TVC/ TVR 定期定量合同 Time Volume Contract/ Rate VOCC 船公司 Vessel Operating Common Carrier W/M 即以重量吨或者尺码吨中从高收费 Weight or Measurement ton W/T 重量吨(即货物收费以重量计费) Weight Ton YAS 码头附加费 Yard Surcharges PSS 旺季附加费 Peak Season Sucharges S/(Shpr) 发货人 Shipper S/C 售货合同 Sales Contract S/O 装货指示书 Shipping Order S/R 卖价 Selling Rate S/S Spread Sheet Spread Sheet SC 服务合同 Service Contract SSL 船公司 Steam Ship Line T.O.C 码头操作费 Terminal Operations Option T.R.C 码头收柜费 Terminal Receiving Charge T/S 转船，转运 Trans-Ship T/T 航程 Transit Time TEU 20‘柜型 Twenty-Foot Equivalent Unit 20
EXW
Ex Works（…named
place）--Ex works (... Designated place) refers to the seller in its place (factory, workshop, warehouse, etc.) to provide the goods to the buyer, that is, to fulfill the delivery obligation. Unless otherwise agreed, the seller shall not be responsible for loading the goods onto the vehicle ready by the Buyer, nor for export customs clearance. The Buyer bears all costs and risks involved in taking the goods from the seller's premises to the destination. Therefore, the term is the seller's minimum obligation
Obligation.
If the buyer cannot directly or indirectly handle the export procedure, this term should not be used, but the FCA term should be used.
FCA
Free Carrier （…named
place）--Free carrier (... Designated place) refers to the seller must in the contract within the delivery period specified in the designated place or place will be the export customs clearance goods to the buyer designated carrier supervision and bear the goods by the carrier supervision of all costs and the risk of loss or damage of the goods. The Buyer must, at its own cost, enter into a contract of carriage for the delivery of the goods from the named place or place and give full notice to the Seller of the name of the carrier concerned and of the time and place of delivery required. Bear all expenses and risks after delivery of the goods to the carrier; Responsible for receiving goods and paying the price according to the contract.
FAS
Free Alongside Ship（…named port of
shipment）--port of shipment. This means that the Buyer shall bear all expenses and all risks of loss of or damage to the goods from that time onwards.
The FAS term requires the buyer to clear the goods for export. This term should not be used if the buyer cannot handle the export formalities directly or indirectly.
This term applies only to sea or inland waterway transport.
FOB
Free On Board（…named port of
shipment）--Free on board (... Named port of shipment means that the seller shall deliver the goods to the vessel appointed by the buyer at the named port of shipment within the time of shipment stipulated in the contract and bear all expenses and risks of loss or damage of the goods up to the time when the goods cross the ship's rail.
FOB terminology is also known as "FOB price".
CFR
Cost And Freight （…named port of
destination）---Cost & Freight (... Named port of destination means that the seller must deliver the goods to the vessel destined for the named port of destination within the time of shipment stipulated in the contract at the port of shipment, bear all expenses and risks of loss or damage of the goods up to the time of crossing the ship's rail and be responsible for charting the vessel or booking space and pay the normal freight to reach the port of destination.
CIF
Cost, Insurance And Freight (…named port of destination)
--Cost & Freight (... Appoint destination port) refers to the seller must in the contract of shipment at the port of shipment deliver the goods to the specified destination port of the ship, so far the goods across the ship's rail all expenses and risks of loss of or damage to the goods and responsible to handle the cargo insurance, pay insurance premium and is responsible for chartering or booking, pay the freight from the port of shipment to the port of destination.
DAF
Delivered AT Frontier （…named
place）--
Free at frontier (... Designated place) means that the seller has fulfilled the obligation of delivery when the goods are provided at the designated place and place at the border of the adjacent country before customs clearance. The term "border" can be applied to any border, including the border of an exporting country. It is therefore of the utmost importance to specify precisely in this term the point and place of delivery in respect of the frontier.
This term is used primarily for the carriage of goods by rail or road and may be applied to any other mode of transport.
DES
Delivered Ex Ship（…named port of
destination）--
Free on board (... Designated port of destination) means that when the seller provides the goods without import customs clearance to the buyer on board the designated port of destination, the seller has fulfilled its delivery obligation. The seller must bear all the costs and risks of shipment of the goods to the named port of destination.
This term applies only to sea or inland waterway transport.
DEQ
Delivered Ex Quay （duty paid）（…named port of
destination）--Ex quay, port of destination (duty paid) Designated port of destination) refers to the seller will ship the goods to the designated port of destination wharf, after import customs clearance, available for the buyer to collect, that is, to fulfill the obligation of delivery. The Seller shall bear all risks and expenses of delivery of the goods to the place, including duties, taxes and other charges.
This term should not be used if the seller cannot obtain an import licence directly or indirectly.
If the parties wish the buyer to clear the goods and pay the duties, the words "duty unpaid" should be used instead of "duty paid or the DES term should be used.
If the parties request to exclude the seller from bearing the obligation to pay certain charges, such as value added tax (VAT), at the time of importation of the goods, they should do so by adding words such as "Delivered on quay, port of destination, VAT unpaid (... Designate port of destination) "to make it clear.
This term applies only to sea or inland waterway transport.
DDU
Delivered Duty Unaid （…named place of
destination）--Delivered duty unpaid (... Designated destination) refers to the seller will ship the goods to the designated place of the importing country, available for the buyer to collect, that is, to fulfill the delivery obligation. The seller must bear the costs and risks of transporting the goods to the place (excluding duties, taxes and other charges charged by the authorities at the time of importation and customs formalities and risks). The buyer must bear the additional costs and risks arising from his failure to clear the goods in time.
If both parties wish the Seller to carry out the customs formalities and bear the costs and risks arising therefrom, they should add words to make this intention clear.
If the parties wish to include in the seller's obligations certain charges, such as VAT, payable at the time of importation of the goods, they shall add words to this effect, such as: "Duty unpaid, VAT paid (... Specify destination) "to make it clear.
This term applies to all modes of transport.
DDP
Delivered Duty Paid （…named place of
destination）--Delivered duty paid (... Designated destination) refers to the seller will ship the goods to the designated place of the importing country, available for the buyer to collect, that is, to fulfill the delivery obligation. The seller must bear the risks and expenses of transporting the goods to the place, including duties, taxes and other charges and clear the goods for import. In contrast to EXW, DDP is the seller's maximum obligation
Obligation.
This term should not be used if the seller cannot obtain an import licence directly or indirectly.
The term DDU should be used if the parties wish the buyer to clear the goods and pay the customs duties.
If both parties wish to exclude from the seller's obligations certain charges, such as VAT, payable on the importation of the goods, a sentence should be added to that effect, such as: "Delivered duty paid, VAT unpaid (... Specify destination) "to make it clear.
